I appreciate the apology Dave. But please be clear that I had contacted staff a number of times in the last week both by phone and e-mail. :sad:

In the end it is what it is, so the refund was "demanded".

At least they are willing to ship to you. They consistently refuse to ship to me *sadface*

I'm sad about the huge eel at big als right now . He's cramped up and on his side.
Not looking good , breathing heavy . Beautiful eel too .

They should be giving it away to good home ?
We don't put our tangs in 30 gallon tanks do we or someone freaks right out.!

Just the exception. Concept is awesome.