I emailed them but they never responded. Did so the online thing a while back too

I've been waiting as well, emailed twice with no response. I called Hanna Canada and they had my name in a file with my replacements being shipped out this week so I'd give them a call to check.


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How long did it take from the time you made your claim? I am still waiting

I got mine about 2 weeks ago and I submitted mine when I made this post.

Ironic part is one out of the 7 kits still failed the lot test from the link, but had a tape on the box with the "Passed" on it...

Haven't tested t his test kit against a different one, however I can say they honor the "spoiled" kits if you have proof of purchase.

Here is info I got from J and L where I bought my Hanna Checker


Hanna is replacing the reagent directly. Please contact them at: edge@hannacan.com with the following info:

- Your Complete address.
- Lot number of your bad reagent
- Quantities that you need replaced.

*You do not have to send them the defective reagent.

2-3 weeks as of Mar. 07.

check you sent it to Canadian section. i had sent mine to US branch, and they dont ship to canada. only after i followed up, did they connect me with Canadian site.

I submitted mine pretty much right when this thread was made as well and hopefully will be receiving them this week


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I received my replacement reagents today.

Got mine today

Me too!!