Well the manufacturer has offered to test it, so I would have to ship it back to them at my cost (insured) and if they deem all is fine, they will just ship it back.

I am at my wits end here, do I spend the $$$$ on this, or call it quits and put that money towards something new? Selling this one and taking a loss also? Either way, there is a $$$$ loss, which I hate!

The manufacturer has been ok, but it has been 4 months of this, I have sent multiple pic's of performance, setup, etc... 4 months too long. Some advice, but many emails with questions, unanswered, or only answered after I keep re-asking. Thanks to you all that are offering me help now.

The LFS were I bought it, offered to test it, but again should I? The manufacturer won't give a new pump, unless it is shipped to them and they test, so this I feel would be a waste of time. The LFS do not stock the skimmer pump as a stock item, so they probably won't take on the cost of buying the replacement, nor shipping to the manufacturer.

HMMMMM... What to do? I guess I will see if lowering the sump level a bit helps the stability. There is great foam coming out of this thing after 1-2 hours, the most I have seen ever!!! But will the water level in the unit stay stable? If so, this thing could rock!!! But I really have my doubts.

OMG!!!! This thing is almost going to go flying out the window.

Raises 3-4 inches, drops 4-6 inches or more... And nothing was added to water or changed on the skimmer. I think the old Hydor will need to go back in! I am ready to toss in the towel.

If you bought it at Concept, I would just have them test it. They are really good about making your experience positive.

Actually, I am in the process of setting up my old skimmer, so I can take it in to them. Thanks.

Dave/Denny, be prepared to see if you can get this thing working. Thanks guys!!!

this makes no sense to me.......im sorry but ive been saying for two months to bring it in to the store , shipping it out doesnt make any sense when we can test it here for you and have it back to you in like a couple days.......am i missing something?


cheers

denny
concept aquatics

i would have brought it here long ago buddy lol

bring it over ill throw it on a system and let me fiddle with it for a few days, ill know if its not working right within a short time;)

You know me I am stubborn, but I give up... Already talked to Dave, will see you guys later.

I am trying to get the manufacturer to say they will replace the pump if need be. They haven't replied, but I guess you guys will stand by it, so you will have it shortly. Thanks again.

The old Hydor is already pulling skimmate out, good boy, good ole boy!

I know you've already pulled out the skimmer but here's the pics

http://i1199.photobucket.com/albums/...pscdc81c75.jpg

http://i1199.photobucket.com/albums/...ps067f2b4d.jpg

http://i1199.photobucket.com/albums/...ps2be3560a.jpg

http://i1199.photobucket.com/albums/...ps91442770.jpg

http://i1199.photobucket.com/albums/...ps6ec145a9.jpg

CoralGirl

Mine doesn't look the same.. You have a different venturi and body, but thanks for the pic's... My body looks like a euroreef old style, with a slight cone on top, not as much as yours. Also my venturi looks cheap, and shorter than yours.

Let's see what Dave/Denny can do with this... Also the manufacturer now is agreeing to send a pump out. I have asked them to confirm this shipment, as I already gave the unit to the LFS. Still waiting on a reply.

Denny/Dave, I might have a new pump coming for this, will keep you posted.

Hope everything gets sorted out, sounds like you are making progress!! Keep us posted on how things go!