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Quote:

Originally Posted by fragNplug (Post 395883)

Im very surprised at this vendor offering up their identity after such bad remarks about this topic.

Id does seem from the one side of the detailed emails he has done everything possible to compensate them as well.

Kudos on offering up your identity to a public thread even when the client tried to conceal it.

This just appears to be a case of "ohmygod i hate courier companies".

Bad remarks need to be justified! I want justification here. I will come forth with ANY complaint publicly, everyone has a right to know the whole story.

Ian

For being such an uber geek, sometimes I hate corresponding with people via email. I think sometimes people take written messages as the wrong emotions, and a big miscommunication can start.

I hope you two can get this sorted out, but in my opinion you both seemed a little "snappy" from your writing, but I certainly hope no one's feelings are hurt.

Maybe a nice phone call to each other with calm approach will help :biggrin:

after reading this, I went and looked at the vendor ratings forum for the company I ordered from as well as the Oceanic corals one...
I think that about says it all if anyone has any doubts.

Great work Oceanic, I hope that Leah takes you up on your offer to either refund or replace.
I was not offered anywhere near the level of communication or basic customer service by one of your competitors (if you can call it that) that I see demonstrated here and am definitely still planning to order from you in the future having seen this thread.

Quote:

Originally Posted by Leah (Post 395842)

Just wondering if anyone has ordered something and has been very disapointed? I recently placed an order and was shocked to put it
mildly. I received the shipment which I believed was to be sent overnight.
It was shipped monday but It did not arrive until wednesday. Needless to
say it was cold as ice. There was an item missing for starters then no
where on the box did it mention live goods. I paid 55.00 to have this
shipped to the Okanagan only to find mush inside. What I thought I was
getting, and what I got were totally different. I have ordered lots from other
companies with no problem. I had my heart set on the order, and for them
to blame it on the shipper is very sad in my eye's. Talk about an injustice
to the preservation of such beautiful creatures. I would think that if I were
in the business, I would put a lot more thought and care into the shipping
and handling. This whole thing makes me very sad, being out the money is
one thing. I would not order from this company again. I just wish that I had
got, what I thought I ordered. Yesterday was a very disturbing day and to
make matters worse I had another Canreefer visiting and wanted to show
off my order. So it was not just I, who was shocked by the order.
Sadly dissapointed,
Leah Brown

Leah,

Myself and I am sure everyone else is also waiting for your response here! Did I miss anything with my post of chronological communication? Was there any other hidden communication that I didn't know about? I expect an explanation.

I'm surprised that Ian would get a complaint.

My order from him was fantastic. The webpage is well set up, the ordering was simple. Communication was great, he even took the time to phone me to talk about the order when an email would have been fine.

On the phone Ian even mentioned that he would have a brief layover in Calgary on his way to Regina and was willing to meet up in the airport to hand deliver the order but I didn't want to make him come out and go back through security so I was more than happy to pay for the shipping as ordered.

The order arrived well packed, well insulated and well heated.

I would not hesitate to order from him again. Infact I look forward to my next purchase.

I sleep eat and breath customer service myself, it is my business, my life and my paycheque, I would be happy to have a guy like Ian working for me!

Live arrivals guaranteed, 100% refund, etc., lets's face it, even if the supplier holds up their end, it's still a hassle getting replacements.

Well done Ian! You have my respect and although I have never ordered from you, I admire anyone who is willing to lay it all on the line.

Quote:

Originally Posted by Whatigot (Post 395888)

after reading this, I went and looked at the vendor ratings forum for the company I ordered from as well as the Oceanic corals one...
I think that about says it all if anyone has any doubts.

Great work Oceanic, I hope that Leah takes you up on your offer to either refund or replace.
I was not offered anywhere near the level of communication or basic customer service that I see demonstrated here and would definitely still order from you in the future having seen this thread.

I am actually very angry with this thread! I take my job here very seriously, I WILL NOT be called out like this without an explanation. I refunded her money in full this morning already.

I hope that the one negative in my feedback rating can be linked back to this thread. It is things like this that make me wonder why I try so hard.

:sad:

Oh, the joys of customer service!

Quote:

Originally Posted by OceanicCorals (Post 395894)

Quote:

Originally Posted by Treebeard (Post 395895)

Oh, the joys of customer service!

This kind of thing really hurts! I don't get offended easily but when someone alludes that they have been taken advantage of I react quickly. I have absolutely no problem with fully disclosing any complaint in plain view for anyone to see.

I am still expecting a response from Leah here! I want an explanation.