Check your replacement regents with another test kit like Salifert, Red Sea etc... I hear news on a another forum that there may be discrepancies with the new ones as well.

Still waiting on mine. Mistakes happen, but if the replacement is still messed up, i'm done with Hanna - for good.

I got mine today. i submitted on the Hanna link on Feb 16.

anyone else still waiting? These aholes taking forever....

I got mine last week, finally


Sent from my iPhone using Tapatalk

Still waiting too

Just got mine today.

Mine just showed up today as well. Sent the claim form in Jan.29.

Got mine today too. They must have done a mass mailing. :) Sent mine in on Jan 27.

Still waiting here. Sent mine just when this thread was posted.

got a reply today saying I was not on their list of ppl to compensate, even though in the original email from over a month ago, they claimed to put me on the list....

GREAT~!!!!!!!!!!

Well that's no good :(
Would you like the contact info for the lady I dealt with?
I emailed 2 weeks ago and it came today

I didn't have to contact anybody. Ray at Reef Supplies sent me a link to Hanna's website and I just put the lot number in. (Ray looks after his customers!) It said my tester was one of the lots affected and I just had to enter my mailing address.

This is the link I was given if it helps: https://hannainst.wufoo.com/forms/w1hzjs2j1b4ejyu/

That's how we all started the process but it took months for delivery, which is why people had to call Hanna Canada direct to get an update/speed up the process. (Emails went unanswered) I filled that form out back in January and just received my replacements just over a week ago. I will have to agree on Ray taking good care of his customers though, always great customer service !

Got mine yesterday

I still have not got my replacement and none of the links to the form work anymore. Does anyone have an email address for them?
Getting tired of waiting and thinking about going to an LFS to buy some but how do I know if I am getting a good batch?

You should call Hanna Canada, they will be able to check the status of your replacements.

+1 (450) 629-1444

Still nothing here... :(

I emailed sales@hannainst.com today with my inquiry. It's now been TWO months.

Got mine a few days ago, still reads 2.5 dKh lower than my Salifert test.

So how do you know which test is correct?

1. Alk measurement is concordant with with Ca measurement by Salifert test (balanced dosing/Ca reactor)

2. Observation of coralline growth

3. History of good results from Salifert in the past - I trust them

4. Agree all of our hobbyist test kits are not very accurate

Thanks to gmann for the email address. I sent them an email and according to their response, they shipped the reagents to me on March 29th but it was returned due to insufficient postage, and they reshipped today. Whatever. It least it is finally on its way.

What was the email? I emailed them and still no response.