This is the reason why I opt to do my own research and product comparison. I'm not here to bash anyone's product, BUT I will say that no one likes poor customer service and it will not improve your reputation nor your costumer base. Bad reviews always travel faster than good ones...

And that's why I'm working on my own controller :)

My design will be pretty much an universal solution for any sensorless BLDC motors out there from 50 to 500W monsters. Also since it will have serial capabilities it will be easy to integreate with most aquarium controllers. This may not mean much for some, but for those that run multiple pumps this means the ability to have an integral wavemaker!

I was bored today....took my jebao 12000 controller and power supply and plugged in my old DC10000 return pump and it runs like normal haha. Good thing jebao parts are available. Might just get some of those to get the wavelines up and running.

If I'm reading this right, the controller from the Jabao works fine on the Waveline?

Please confirm.

Nope, haven't heard a darn thing from anyone.... disappointing seeing how much pumps and other equipment I've bought from them over the last couple years. :(

You know, I was considering doing this too. I'd also like to confirm this.

My driver is coming along nicely :P
http://i161.photobucket.com/albums/t...psil0y3aeg.jpg

CN1 and CN2 are power feed / loop through to other modules.
I separated the drivers from the logic side for ease of serviceability as well as future upgrades.

Adrian, nice!

Will your controller easily integrate with all DC return pumps?

Will you be making this available for DIY'ers?

Thank you!

You have to keep us up to date on the progress of this. Have you reverse engineered the Waveline controller or is this from scratch? Only reason I ask is I'm still totally stumped why the Gen 1 controller performs so differently from the Gen 2.

It will run most, if not all sensorless BLDC pumps.
And yes, once its been tested I will make it available to the DIY crowd :)

This is completely off reservation so to speak as the drivers I'm using are capable of 600VDC and 30A continuous current if cooled properly, so in other words it's complete overkill!
As far as the Waveline controllers go... I have no clue and only can go by the pictures were posted. IF I had a better high res pictures of the V1 and V2 controllers I could most likely reverse engineer something, however since they are still using a discrete H bridge its simple yet a crude way of approaching this.

Either way... My plan is to use a micro that is capable of driving multiple channels... you know just in case you have multiple return pumps and another dc pump on your skimmer. My aim is for a maximum of 4 channels with I2C control or stand alone control.

Merry Christmas :)

$35 ebay special :)
I'm gonna be using the 480W version as its only a couple bucks more

Still nothing.
Anyone else hear crickets?

My dream job would be customer service with this company. Just put every contact on 'ignore' put your feet up and enjoy your tank. Unless, of course, it had Waveline pumps in it. Then you'd be so busy swapping them out for something that actually works you'd have no time to respond to anyone.

Mystery solved.

It would even be nice if they responded by stating its out of warranty and provide you with an option to purchase a replacement driver.

I guess the effort is too great or they simply don't care. Perhaps its the latter especially if Daniel from Waveline has 'quietly' disappeared and no longer posting on this forum.

LOL. Such an easy job eh??? That lucky bugger

Bump
 

Gonna bump this every month until I hear that someone somewhere somehow has had their (or any) issue resolved by this company. I'd feel crappy if someone else got stung by these people because this thread faded away.

Ya, I haven't heard hide nor hair from them either. Sucks as it seems like my pumps are getting even worse than they were before. I only have 1 running now and it's pumping just enough to overcome the head pressure and that's it :(

Jebao and Waveline are completely different and absolutely not compatible.

Any 24V power supply would work as long as the AMP are correct.

Omg they do exist! !!

Then on behalf of the many members on this board that have your pumps, I BEG of you to help us figure this out ... please.

And that would be...?

Almost bought one of these but this tread saved me thanks guys went with the vertex v6 bit more reliable

I'd say after this thread, anyone buying one needs a good shaking :)

And the sad thing is, I truly think that with a bit of communication this company could have had a waaaayyyyy better outcome :(

Agreed Dom. This guy even pops up every 3 months, no explanation on the lack of communication. Gives half answers, then gone again. I wouldn't touch one of their products. Too many other good options for people.

Its sad that a chinese company like Jebao can produce better customer service and product support than a company within our borders...

I emailed them for new motor block for my 3 year old WP40....they charged me $30 shipped and it was here in 10 days. LOL

I cant even get a response from waveline via email. So sad.

That is sad. I'd thought about purchasing a DC return pump for my current system and to use on my next. My impression was RLSS is the best out there due to R&D and production, vs knock-offs with reproductions of previous/inferior versions, but this thread has brought much to light for me.

As far as their customer service goes, how are they going to continue at this rate?
I mean, come on, their back-up e-mail is a g-mail address ????
What kind of large, quality product producing company would use g-mail ... :twised:

Thankfully these guys are no longer the only players producing what appear to be quality pumps.

Got a couple G's to spend, your troubles are over, here you go, free shipping:

http://www.abyzzamerica.com/Abyzz-40...0-10m-110v.htm

Looks like a 24V 8.8A ( 200W ) Meanwell off eBay like the one pictured on page 1 post #6

I do however suggest the 360W version as its cooled via a fan rather then rely on convection cooling, but I do not believe it would fit in the original casing and would require a custom enclosure.

But according to this:

I can't use just the PSU. So the weak link IS the controller. It's been my only complaint (other than the customer service) of the system right from the start. I need to figure out how to make my own :(

There's a real pump no customer service needed they don't break

If only I could read the flow chart, lol

its more than likely the same as my speed wave pumps. I have them running off of an arduino controller. It was either 1-10v signal or a PWM signal (i would have to look again at what I did.). I have been running my pair on this controller for a year approx.

3 wires going to pump - pwr supply +, pwr supply -, signal

DC5000 pump new gen
 

Well, I was contemplating replacing the pump in my RLSS 8i skimmer. It's a very expensive piece of kit and shouldn't just be sitting idle because of the crappy Waveline pump. I WAS going to try to replace it from RLSS but they don't answer any communications and MORE THAN HALF of their listed "where to buy" section of their site either no longer exist or no longer carry these products. Not surprising. So, how the EFF can one get this resolved?

To be clear: I've never asked for FREE anything from this company. I merely requested help or other direction to PURCHASE possible replacement items. If you're in the same boat, good luck. No responses no support.

My search found a very similar (if not exact match) pump for the SKIMZ MONZTERSM203 skimmer. The pump is a DSC5000. It's available (not cheap) at Aquacave, BRS etc. Now that it's years later I assumed any recent pump would be would be a newer gen with issues resolved. BUT Here are some recent (2015) reviews on BRS for this skimmer:

JASON wouldn't recommend this product to a friend
I recently purchased this skimmer on the black Friday sale. First I want to say BRS to this point has been amazing. The first day I got the skimmer I plugged it in and put it in the sump. Upon adding power I could immediately tell something wasn't right. Hardly any air in the water column. I adjusted it to let it break in. Within the first 24 hrs the motor/DC controller shut down. This is plugged directly into a wall with no controller and has constant power.

BRS customer service had a new pump out to me the next day. I will update as soon as the new motor is received. It has been 11 days now and the package seems to be stuck in Chicago.

But I want to make sure everyone understand BRS has been amazing thus far in their support.

RON wouldn't recommend this product to a friend
Pump died after 13 months! I see I am not the only one with this problem. I have a bubble magus skimmer that's been running on the original pump for 5 years.

GREAT SKIMMER, TERRIBLE PUMP BY RAY ON 3/15/2015
RAY wouldn't recommend this product to a friend
I purchased this skimmer about 3yrs ago and I am on my 3rd pump. The skimmer is awesome despite that. Skims very efficiently, quiet, and compact. If they had better pumps they would compete with the German brands.

10 Foot pole marks all over this product. My search continues...

Hello?

Waveline?

.....echo....echo.........echo.........

Please respond to give us a hint where we can buy replacement parts. Can you give us some clue of sentience?
Your website contact email never responds and your vendor list contains business who either:
1) no longer exist or
2) refuse to carry/support your line.

Little help?


....echo....


(sigh)

Bump

Anyone?

I emailed them Friday and they responded in a few hours.