Hydor warranty

[wreck]

5 weeks ago I had 2 hydor koralia 750's crap out on me they were 1 year old. I took them apart and found out that the magnets on both shafts were cracked and I could peel chunks off. I phone hydor cs and they say no prob will send out replacement shaft right away. And it has been 5 weeks and still nothing..... Anyone else have to wait forever for warranty from hydor? My tank is suffering...

[coolhandgoose]

Had the exact same thing happen to me. Just call or email them again. I had mine within about a week of making second contact.

[PoonTang]

Yep same here, i done it several times and they always send extras too. Both magnets and the outer cages where the little rubber knob breaks off.

[Maverick00]

Had the exact same thing happen to me. Just call or email them again. I had mine within about a week of making second contact.

Id call them again as well, Ive always had nothing but prompt service from Hydor.

[wreck]

I tried calling them today no answer, I did send them an email and all they replied was it is shipped. So who knows 5 weeks and counting

[Maverick00]

no tracking number im assuming?

[PoonTang]

I had some very slow shopping from them too. 5 weeks I think it was. I think it was customs by the look of the postmark.