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[Arty Morty]

OK, my new 200 Gallon was chipped during a move. I guess they set it down on the concrete stairs leading into my house. The chip is in the middle of the tank at the bottom of the front paine and is maybe an inch long. I does come up about a quarter inch above the floor paine. Can chips be repaired? Is there a method?
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[RicePaddy]

If you paid the movers, make them get you a new tank. They will complain and try to get you to fix it but it will never be the same. Chances are that the tank is less then their deductible so it will come out of their pocket. I moved from Winnipeg to Edmonton four years ago and my computer was damaged. It took 6 months for me to convince them that it would be a good idea for them to replace my computer and they did. Oh, and do not let them pick the tank because they will buy the cheap brand. Make sure you get apples for apples.

Will

[Dale]

I agree. A reputable business will honour its mistakes. One of the first jobs I did when I started my business was to install a $2 lock on a patio door. I "tagged" the glass when drilling the hole and shattered the window. $250 later I had secured my rep with the realtors and learned a lesson I'll never forget. Over the next couple of years I probably did $20,000 worth of business with them.
You can't really fix a glass chip for structural integrity. It may never give you a problem but then again it may crack and break when full. It may not even crack right away either. Glass is perversely funny that way.

Good luck.
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[Delphinus]

A tank builder might be able to replace the affected panel. With the damage you've described, if it was my tank I would not be able to sleep at night if it was filled water.

Good luck.

[niloc16]

i just had the same thing happen to me about 3 weeks ago when the movers moved my 265gal. i had a couple chips but after inspection it was found to be ok, havent filled the tank yet though. i never paid the movers anything and they havent phoned back. the owner of the LFS was on the phone right away with the manufacturer getting their input, so we took some pics and emailed them and everyone is thinking it should be good. so i can only suggest taking pictures and contacting the manufacturer. just to clarify it wasnt the LFS that moved my tank but an actual moving company that damaged it

[Arty Morty]

The front paine actually wraps around the two sides as well, with 2 90 degree bends in it. not so easy to replace. It was custom ordered from aqua giant on 170th street, dual overflows, etc... Not something they normally carry. I guess I need someone to look at it,to see if it is okay. Fixing it may be my only option.
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[niloc16]

i totally understand your frustration. i could have killed the guys when they did it to my tank. their response, we did the best we could with something so big. they changed their tone when i told them contact their insurance company.

[muck]

I would be very leary of setting up a tank with a big chip in the glass. Think of all the damage that could happen if that pane decided to let go. 200G is a lot of water. (I won't even get into the livestock once it is stocked. I'd be willing to bet the warranty on the tank would be void as well.

Not sure what you mean by fixing it as the only way to fix it would be to replace the entire pane that is chipped. If it is special order.... $$$ for the movers insurance company. :wink:

[mark]

The front paine actually wraps around the two sides as well, with 2 90 degree bends in it. not so easy to replace. It was custom ordered from aqua giant on 170th street, dual overflows, etc... Not something they normally carry. I guess I need someone to look at it,to see if it is okay. Fixing it may be my only option.

So this is a acrylic tank?

[Arty Morty]

It is a glass tank, 1/2". Manufactured in China. I had to wait for quite a while to get it in. That is part of the problem. My old tank is still set up at the other house. All my critters are in it, waiting for a new home. That is why I wanted to fix it, I have until November 1 to get out of the old house. I WAS going to have the new tank ready for them, but now I may have to wait months to get another tank in..
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[mr_alberta]

How deep is the chip?

[Arty Morty]

looks like about 1/8" or so
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[Chin_Lee]

Arty
take a pic of the chip.
My thoughts on this is (and this is only my opinion) that a 1/8 chip if it is thin and lengthwise should be ok - i don't believe that will affect the overall structural integrity of the glass pane because the water pressure is evenly spread througout the seams and panes of the glass. If for whatever reason the pressure in your tank will be higher at the location of the chip, then I would be more concern.
Also look at the chip with a magnifying glass to see if there is any hairline cracks that could potentially expand later.

[Arty Morty]

http://www.canreef.com/photopost/showphoto.php?photo=4933&size=big&cat=500&ppuser=905

http://www.canreef.com/photopost/showphoto.php?photo=4932&cat=500&size=big&ppuser=905

http://www.canreef.com/photopost/showphoto.php?photo=4931&cat=500&size=big&ppuser=905
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[Delphinus]

Oi... :eek:

I dunno. I suppose you could use clear silicone to patch the chip back in spot (for aesthetics only though), and maybe some kind of Eurobracing perhaps on the inside.

If you intend to have sand in the tank, you could put a small patch of glass over the spot, at least the sand would cover it.

I hate to say this but I would have avoided a bent glass tank for exactly this reason, you can't replace just one panel. I'm surprised you can even get a tank with bent glass like that, it's quite a different beast than just a curve like a bowfront. That's a single point of failure for 3 sides. Sorry, I know I'm just pouring salt in your wound now ... you have my deepest sympathies. I would *totally* be going after the movers for a replacement cost on this one.

Best of luck, whatever you decide.

[Arty Morty]

Hey! Great idea! If I put a brace along the inside of the tank, say the whole width of the tank. ( so it kinda looks like it belongs ) Just stuck it to the front with silicone, would that keep it from bursting open?
Maybe 70" X 3" X 3/8"
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[RicePaddy]

No matter what you do, I think you should demand a new tank. They can take your damaged tank as salvage, fix it and sell it to minimize their loss. The unknown is unacceptable. Once the movers fix your tank they are going to have you sign a release. When you sign that document you are SOL for future incidents. Demand to know who their Insurer is and file a claim directly through them. Or your home insurance may have level of transit coverage included in your current package. If "your" home insurance pays for the loss they will go after the movers insurers to subrogate their loss. This would be a good conversation to have with "your" insurance Broker.

I cannot imagine the damage that a tank of that size would cause to your new home in addition to the livestock you would lose as a result of a rupture. I am a Commercial Insurance Broker by trade and would not accept anything less.

I also live in St. Albert, so feel free to PM me and I can provide you with guidance to help you through the process.

Will

[Arty Morty]

I will talk to my insurance company, thank you for the advice. Also, my wife was back at the old place later on..She noticed that a case of beer she had on the counter was emptied. There were only a handful in it, but they were gone. The moving guys were the only ones left alone in the house. (Ok, big mistake, I know) That's why I posted in the DIY Forum.. I should have just done this move myself.
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[StirCrazy]

don't use that, bottom middle of a tank wall is the most important place to have the integrity in the panel as that is the spot exposed to the most pressure and flex. don't use your home insurance make the movers insurance cover it as that is why they have it. I would also be calling the company they work for and telling them about the beer also. anyway you look at it that is theft and these people are in the job of moving peoples belongings.

Steve

[Arty Morty]

Well, it appears that in the fine print of the contract " Any Damages to glass, mirrors or lamps will not be reimbursed unless properly packaged by shipper" ( how the hell do I do that? ) BS I say. They are not even willing to deduct the $150.00 extra for moving the "special item" Man! If not for the tanks, I would have done this move myself! I sure wish I knew they had sucked back my beer before I let them bring the thing in. Now if I bring up the beer to a manager, it will instantly look as though I am making it up.
Crap!
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[Dale]

What's the name of the company?
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[RicePaddy]

I would think that by the mover charging an extra $150 for moving a speical item that there would be a higher level of care and responsibility to be taken by the movers. Why else would you pay the extra cash. I see no difference between a big screen tv and an aquarium. I wonder what a small claims judge would have to say about that?