I love my job..I love my job

[Reef Supplies]

I sometimes have to keep saying that to myself LOL. Look at this conversation with a client, you tell me if this is normal...heck maybe I'm too sensitive!

Us Aug 16

Hello and thank you for your order!

The Koralia 750 has been replaced by the 850 and we only have one 750 left in-stock. We are not getting any more. I can do 1 of three things for you

1- Remove 1 and refund the difference
2- Upgrade one 750 for an 850 and bill you for the difference
3- replace both 750's for 850's and bill you for the difference.

Please advise

Client same day

please replace both for 850's.

Us, same day

Done, you should have a Paypal request in your inbox. If you do not have a PP account you choose to pay via CC.

thank you

Us, Aug 18

Hello,

Your order is still here because we have not received payment yet. Would you still like to proceed?

thank you

Client, Aug 20

Are you fraud or what? you already charged my F*****g credit card and also you don't send my package.

Us, same day

Your language is uncalled for. The 850's cost more than the 750's so the Paypal request is for the DIFFERENCE.

I will have accounting refund your purchase and cancel your order first thing in the morning.

Client, same day

F**k you

I have been running my own business for 20+ years and I have never seen anything like this! Seeesh!

Ray

[baker_jeff]

Geeeez. I hate customers like that. I have no idea where they get such self-entitlement from.

[Slick Fork]

Gotta love people. I don't think I'd have the patience to be in retail

[Trevor W]

WoW!
I think the "client" shouldn't have went off his meds.....
Or maybe he just has a reading and comprehension problem that hindered him from fully understanding the clearly stated 3 choices you gave him.

[Reef Supplies]

i thought maybe a language barrier but then I figure he knew very well how to tell me to go.....myself lol

[Reef Supplies]

WoW!
I think "Ray" shouldn't have went off his meds.....
Or maybe he just has a reading and comprehension problem that hindered him from fully understanding the clearly stated 3 choices you gave him.

EDIT: Unless you are ending your post with your name, I assume that the clients name is Ray just by the way it is presented. Sorry if your name is actually Ray. I just know you by Reef Supplies lol

Yeah, i signed this post Ray...should have drawn a line to make it clearer. So, yeah, I'm Ray :-)

[Trevor W]

Yeah, i signed this post Ray...should have drawn a line to make it clearer. So, yeah, I'm Ray :-)

LOL sorry I figured I might have made that mistake. Sorry Ray Ill edit it so that I'm not tell YOU that you should have taken your meds LOL!!!
Nice to meet you Ray I for one am a very happy customer of yours and my Tunze 6105 and 7096 controller aswell as many other misc items arrived very quickly I couldn't of been happier with my purchase from you.
:mrgreen:

[Reef Supplies]

LOL sorry I figured I might have made that mistake. Sorry Ray Ill edit it so that I'm not tell YOU that you should have taken your meds LOL!!!
Nice to meet you Ray I for one am a very happy customer of yours and my Tunze 6105 and 7096 controller aswell as many other misc items arrived very quickly I couldn't of been happier with my purchase from you.
:mrgreen:

LOL I figured :-)

Like wise and thank you for your support!

Ray

[kien]

Client, same day

F**k you

I have been running my own business for 20+ years and I have never seen anything like this! Seeesh!


^^ I find this very hard to believe! :rolleyes:

Likely has never seen anything like this because he has told all his customers to eff-off.

[Madreefer]

Haha what a douchetard. I was very pleased doing business with you. Top notch.
Hey where's my effin parcel. Haha

[Dearth]

Once upon a time I spent 15 years working in the restaurant and ski hill business I feel your pain some people are never satisfied and think your screwing them over plus as Madreefer said the guy is a douchetard!!!

[JmeJReefer]

Keyboard muscles! That guy would never say it to ur face! Coward, deeply troubled, and ultimately has to wallow in self loathing.
One less ass-hat to think about I suppose!

[Reef Supplies]

Well, thankfully that this is an isolated case!

By the way, just water to clear up the his last words were

F**k you

----

I wrote the statement below as a closing to my post :-)

I have been running my own business for 20+ years and I have never seen anything like this! Seeesh!

Ray

[Werbo]

Hey Nick

Could I get TWO Koralia 750's?

Any chance?

[Reef Supplies]

Hey Nick

Could I get TWO Koralia 750's?

Any chance?

Who's Nick?

The 750's have been replaced by the 850's :-)

[Ross]

I know a certain tank builder in Calgary that is exactly like that.

[Magickiwi]

Just to play devil's advocate here it's worthwhile thinking that maybe he had something going on in his life to make him act that way. No one wants to act out at other people but at one point or another we all have.

Whatever the case it's not acceptable to treat people that way and terminating the transaction is a perfectly reasonable response.

[christyf5]

I still go with a language thing. Everyone knows the first words you learn of a new language are all the swears :wink:

[FishyFishy!]

I'm in customer service too. This type of thing happens more often than not unfortunately. Some people just don't have a clue. I constantly have to take a "walk" after those people to calm down and keep my cool lol. Otherwise there would be massive amounts of holes in my office walls!

Sometimes I dream about doing one of those YouTube office freakouts and throwing my computer screen accross the showroom floor. MAN that would be fun.

I've dealt with you a couple times and can say you have great customer service, and are more than fair when dealing with issues. Don't worry about those random douchebags!!!

[michika]

I'm just going to settle on the thought that this guy is just a douche. Some people are like that.

[JDigital]

Sorry to hear you have (or had) customers like this Ray.

I had nothing but a good experience when I ordered from you, even though I screwed up some things on my end, you guys dealt with it great and quick!

[Reef Pilot]

Hope you don't get jaded by this bad experience. In the end, good customer service will pay off for you. Retail is a tough business (that was my career BTW), and you often need to just suck it up at times.