patman

Sounds like what I ran into with one of the big aquarium stores (cough, cough, no names as they are a sponsor on here). If it was them, I ran into that issue last year so it isn't new. Guessing they had a transaction go bad on them.

Aquattro

Well, being this is in the J&L forum, and you probably mean them, we get what you're hinting at.
Stephanie has explained it to me, the owners have decided to do this to protect against fraud, and that's fair enough.

H2o2

J&Ls got burnt and it sucks a bit for them and us but just send your buddy with the cash or do what I do for buddies is buy it and they pay me when I get it to them

Aquattro

Ya, just a surprise and buddy is already over there. He's got cash to cover it, so not a big deal. And I could have got my item shipped for free, which totally escaped me

patman

Well, being this is in the J&L forum, and you probably mean them, we get what you're hinting at.

LOL didn't even see that part.

babnika

My wife dropped off my son at SFU & I figured I would just order & have her pick up a cople cases of salt .No dice .I would have gladly made the trip had I known .Good to let people know so they dont make the same mistake now stuck with shipping bill as salt is not free to ship.

jlaquatics

Hello everyone,

It's true that we do have a policy where the person picking up an order must pay for it. The policy is indeed the result of us being victimized by fraudulent activity in the past and it's a shame that we had to implement it to protect ourselves. I realize this has & may cause some inconvenience for some of our customers and I apologize in that regard.

Jeff O'Neill
J&L Aquatics Ltd.

Aquattro

Thanks Jeff. Both yourself and your staff were very prompt and thorough in explaining this to me via email. Appreciate it.

mark

okay, can't pre-pay, want about holds?